سياسة استرداد الأموال

RETURN & REFUND POLICY

We want you to love your purchase. If you're not fully satisfied, we offer a 30-day return policy from the date of delivery.

Eligibility
- Items must be unused and in their original packaging.
- Proof of purchase (order number or receipt) is required.

How to Start a Return
Contact us at s.sansal@wewebfrance.fr with your order number. We will provide instructions for returning your item.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items
For hygiene reasons, opened filament packs cannot be returned unless defective.

Contact
Questions about returns: s.sansal@wewebfrance.fr